General Cancellations
Orders cannot generally be canceled once placed.If you contact us before your order has shipped, we may be able to cancel it.If shipping has already been arranged, cancellations and refunds will not be accepted.
Pre-Order Cancellations
If a pre-order is combined with in-stock items, cancellation is not possible.If the order contains pre-order items only, cancellation is generally not accepted. However, if you contact us before shipment, we may be able to accommodate.
Refund Processing
PayPal refunds are usually reflected immediately.Credit card refunds may take 5–10 business days to appear on your account after the refund is processed. Please understand that refunds are not instant.
Return/Refunds and Issues
[Customer-Initiated Returns]
Not accepted under any circumstances, even if you return at your own expense.
[Initial Defects (Manufacturer Responsibility)]
Must be reported within 7 days of delivery. Defects must be documented with photos or video showing both the issue and the order number with a visible timestamp. Replacement shipments are not available.
Refunds cover the product price and shipping costs, but customs duties are not refundable.
(If you wish to reclaim duties from customs directly, you may return the item at your own expense and file a claim with your local customs office. We cannot provide any support in this process.)
[Store Errors (Packing Mistakes, Wrong Item)]
Must be reported within 7 days of delivery.We will reship the correct item at our cost, including duties, if available.If a replacement is not possible, a refund will be issued.
[Carrier Returns / Lost Packages]
If the return is due to the customer (e.g., refusal, absence, incorrect address), no refunds will be issued, including duties.
If the return or loss is due to the carrier (e.g., misdelivery, confirmed lost package), we will process a refund including duties (for DDP shipments) or reship if stock is available, after the carrier’s official investigation.
[Customs Inspection / Shipping Damage]
We cannot provide compensation for products opened or damaged due to random customs inspections.For FedEx shipments, we cannot take responsibility for minor damage caused during international transit.
Important Notice
All cases are handled strictly in accordance with this policy. If a chargeback is filed despite our compliance with the policy, or if a chargeback is initiated without contacting us, you will be permanently barred from using our store. Please note that we will not accept chargebacks.