What should I do if my item is broken or has defects?

If you receive an item that is damaged or defective, please first review our Return/Refund Policy for the required procedure. The policy explains how to report issues (including the need for photos or video with a visible timestamp and order number).
After reviewing the policy, please contact us through the contact form with your order number. All cases will be handled strictly in accordance with our Return/Refund Policy:

Aug 27, 2025

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