Pre-Order Policy

General Conditions

• Pre-orders are advance purchases for items that have not yet been released.
• Release dates are provided by manufacturers and may change without notice. We cannot guarantee exact release or shipping dates.

Payment Timing

• Payment for pre-order items is charged immediately at the time of purchase, not on the release or shipping date.

Pre-Order and In-Stock Items

• If you place an order that includes both pre-order and in-stock items, your order will not ship until the pre-order item is released.
• If you want in-stock items sooner, please purchase them in a separate order.

Multiple Pre-Orders

• If you purchase multiple pre-order items with different release dates in the same order, all items will be shipped together once the final pre-order item is released.
• If you would like items shipped separately as they become available, please place separate orders.

Cancellations

• Pre-orders are generally non-cancellable.
• If a pre-order is combined with in-stock items, cancellation is not possible.
• For pre-orders only, cancellation may be considered if you contact us before shipment has been arranged, but acceptance is not guaranteed.

Adding to a Pre-Order

• It is possible to add items to an existing pre-order if it has not shipped yet.
• To do so, place a new order and clearly write in the Order Notes section of the shopping cart: “Please combine this with pre-order # [your order number].”
• Without this note, we cannot guarantee orders will be combined. Email requests alone are not sufficient.
• Any excess shipping fee will be refunded at the time of shipment.
• Please note that combining pre-orders requires manual processing, which may delay shipment. Release-day shipping cannot be guaranteed for combined orders.

Additional Terms for US Customers

• For shipments to the United States, customs duties are collected in advance at checkout (DDP – Delivered Duty Paid).
• If the duty rate changes between the time of your pre-order and the release date, we will adjust accordingly:
  • Any excess will be refunded to you.
  • Any shortfall will be invoiced before shipment.
• Customs duties are calculated based on the country of origin of the product. At the time of pre-order, the country of origin may be provisional, as manufacturers do not always disclose it in advance.
• If the actual country of origin differs at the time of release, duties will be recalculated, and any difference will be refunded or invoiced.

Important Notice

• Release dates, product availability, and final specifications are determined by the manufacturer and may change without notice.
• We cannot accept responsibility for delays or cancellations from the manufacturer.
• By placing a pre-order, you agree to the terms of this Pre-Order Policy as well as our other store policies.