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Orders

3 articles in this Topic

• Can I cancel my order ?
• Can I change the shipping address after I placed order ?
• I haven't received my Confirmation Email. ( or notice of shipped )

Other Question

7 articles in this Topic

• Can you add English patch on the items ??
• Can you buy my Tamagotchi items ?
• Do you have any Actual Store in Japan?
• In which time zone does JYW work?
• Please add extra download items from tamagotchi station before ship ?
• Where is JYWTMGC Located ?
• Why JYW don't reply the "Comments" on Social Medias ??

Payment

5 articles in this Topic

• How can I pay ?
• I have to pay "Custom Charge" when I receive the pack??
• What is the currency in this store ? And how about the exchange rate?
• Why my order was cancelled ??
• Why my payment was failed ?

Policy

4 articles in this Topic

• Condition Policy
• Custom Duty Policy
• Prohibited
• Return Policy

Pre-Order

3 articles in this Topic

• Can I add orders to my pre-order that has not been shipped yet?
• When My Order including Pre-Order Item will be shipped out ?
• When Pre-Order charged on my Credt card or Paypal ?? Now or Release Date ?

Product & Stock

5 articles in this Topic

• Condition Policy
• Please Get ( or Reserve ) the Item for me? I looking for a rare item.
• Please send me notice when this popular item restocked ?
• Please tell me more Details of Leak Infomation about New Product ??
• When this item listed again ?

Return / Refund / Issue

4 articles in this Topic

• Item is broken or having defects.
• My order is not arrived yet ? What should I do ?
• Return Policy
• When I return the item by issues, Custom Fee I paid will be also refunded ??

Shipping

12 articles in this Topic

• About Combined Purchase?
• Attention for DHL Shipping
• How long it takes to my country?
• How long it takes until you ship my order ? ( Handling Time )
• How much the ship cost to my country?
• Is it possible to ship to Japanese Address ??
• My order has not shipped yet, please add the item to it???

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