Welcome to Our Help Site

Orders

12 articles in this Topic

• About Collabrattion with Instagramer, YouTuber etc
• About the card game BOX, Can I buy different kind of Box at one purchase ??
• About the status of your order
• Can I buy your items to sell them on my store ?? and any discount available for bulk purchase?
• Can I cancel my order ?
• Can I change the shipping address after I placed order ?
• I forgot to apply coupon,,please refund the difference of coupon amount ?

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Other Question

10 articles in this Topic

• Can I place orders as Guest ?
• Can you add English patch on the items ??
• Can you buy my Tamagotchi items ?
• Do you have any Actual Store in Japan?
• I'm European Customer, I had to pay Import Tax but it must be No tax by EPA between EU and Japan ??
• In which time zone does JYW work?
• I want to contact you via Instagram message.

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Payment

6 articles in this Topic

• How can I pay ?
• I can't agree to the amount of custom charge.
• I have to pay "Custom Charge" when I receive the pack??
• What is the currency in this store ? And how about the exchange rate?
• Why my order was cancelled ??
• Why my payment was failed ?

Policy

4 articles in this Topic

• Condition Policy and about Pictures of our Stocks
• Custom Duty Policy
• Prohibited
• Return Policy

Pre-Order

5 articles in this Topic

• Can I add orders to my pre-order that has not been shipped yet?
• If I buy "Pre-Order Item" and "In Stock item" together, When my order will be shipped out ? (or Multiple pre-orders with different release dates)
• It seems this Pre-Order was Out-of-Stock. It will be opened again before the release date ??
• When Pre-Order charged on my Credt card or Paypal ?? Now or Release Date ?
• When Pre-Order item will be shipped? I want it on release day.

Product & Stock

9 articles in this Topic

• About Stock Status
• About the condition of Old models ( the product made in 1996-2015 )
• Do you sell the English version of Tamagotchi? I can't find a lot of models.
• I can't find this item on your store, Do you have any more stocks ??
• Please Get ( or Reserve ) the Item for me? I looking for a rare item.
• Please restock "Character Designed Game Accessories" for Nintendo Switch?
• Please send me notice when this popular item restocked ?

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Return / Refund / Issue

3 articles in this Topic

• Item is broken or having defects.
• My order is not arrived yet ? What should I do ?
• When I return the item by issues, Custom Fee I paid will be also refunded ??

Shipping

16 articles in this Topic

• About Combined Purchase?
• Attention for DHL Shipping
• Can you ship to my country ?
• How long it takes to my country?
• How long it takes until you ship my order ? ( Handling Time )
• How much the ship cost to my country?
• Important Notice for UK Customers: Regarding the revision of the UK VAT law after Brexit

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