Orders
12 articles in this Topic
- About Collabrattion with Instagramer, YouTuber etc
- About the card game BOX, Can I buy different kind of Box at one purchase ??
- About the status of your order
- Can I buy your items to sell them on my store ?? and any discount available for bulk purchase?
- Can I cancel my order ?
- Can I change the shipping address after I placed order ?
- I forgot to apply coupon,,please refund the difference of coupon amount ?
Other Question
10 articles in this Topic
- Can I place orders as Guest ?
- Can you add English patch on the items ??
- Can you buy my Tamagotchi items ?
- Do you have any Actual Store in Japan?
- I'm European Customer, I had to pay Import Tax but it must be No tax by EPA between EU and Japan ??
- In which time zone does JYW work?
- I want to contact you via Instagram message.
Payment
7 articles in this Topic
- How can I pay ?
- I can't agree to the amount of custom charge.
- I have to pay "Custom Charge" when I receive the pack??
- I live in the EU, is VAT included in the product price?
- What is the currency in this store ? And how about the exchange rate?
- Why my order was cancelled ??
- Why my payment was failed ?
Policy
4 articles in this Topic
Pre-Order
5 articles in this Topic
- Can I add orders to my pre-order that has not been shipped yet?
- If I buy "Pre-Order Item" and "In Stock item" together, When my order will be shipped out ? (or Multiple pre-orders with different release dates)
- It seems this Pre-Order was Out-of-Stock. It will be opened again before the release date ??
- When Pre-Order charged on my Credt card or Paypal ?? Now or Release Date ?
- When Pre-Order item will be shipped? I want it on release day.
Product & Stock
9 articles in this Topic
- About Stock Status
- About the condition of Old models ( the product made in 1996-2015 )
- Do you sell the English version of Tamagotchi? I can't find a lot of models.
- I can't find this item on your store, Do you have any more stocks ??
- Please Get ( or Reserve ) the Item for me? I looking for a rare item.
- Please restock "Character Designed Game Accessories" for Nintendo Switch?
- Please send me notice when this popular item restocked ?
Return / Refund / Issue
3 articles in this Topic
Shipping
16 articles in this Topic
- About Combined Purchase?
- Attention for DHL Shipping
- Can you ship to my country ?
- How long it takes to my country?
- How long it takes until you ship my order ? ( Handling Time )
- How much the ship cost to my country?
- Important Notice for UK Customers: Regarding the revision of the UK VAT law after Brexit
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