Welcome to Our Help Site

Orders

3 articles in this Topic

• Can I cancel my order ?
• Can I change the shipping address after I placed order ?
• I haven't received my Confirmation Email. ( or notice of shipped )

Other Question

6 articles in this Topic

• Do you have any Actual Store in Japan?
• In which time zone does JYW work?
• Is it possible to ship to Japanese Address ??
• Please add extra download items from tamagotchi station before ship ?
• Where is JYWTMGC Located ?
• Why JYW don't reply the "Comments" on Social Medias ??

Payment

5 articles in this Topic

• How can I pay ?
• I have to pay "Custom Charge" when I receive the pack??
• What is the currency in this store ? And how about the exchange rate?
• Why my order was cancelled ??
• Why my payment was failed ?

Policy

2 articles in this Topic

• Custom Duty Policy
• Return Policy

Pre-Order

3 articles in this Topic

• Can I add orders to my pre-order that has not been shipped yet?
• When My Order including Pre-Order Item will be shipped out ?
• When Pre-Order charged on my Credt card or Paypal ?? Now or Release Date ?

Product & Stock

4 articles in this Topic

• Please Get ( or Reserve ) the Item for me? I looking for a rare item.
• Please send me notice when this popular item restocked ?
• Please tell me more Details of Leak Infomation about New Product ??
• When this item listed again ?

Return & Refund

3 articles in this Topic

• Item is broken or having defects.
• Return Policy
• When I return the item by issues, Custom Fee I paid will be also refunded ??

Shipping

9 articles in this Topic

• About Combined Purchase?
• How long it takes to my country?
• How long it takes until you ship my order ?
• How much the ship cost to my country?
• My order has not shipped yet, please add the item to it???
• Please mark my package as ``Gift`` or write a ``undervalue``.
• Tracking Doesn’t Show Anything ( or doesn’t proceed )

See all articles in Shipping →