Welcome to Our Help Site

• Custom Duty Policy
• Return Policy
• Condition Policy and about Pictures of our Stocks
• Prohibited

• What shipping methods available??
• Attention for DHL Shipping
• Please mark my package as Gift or write undervalue on shipping label.
• How much the ship cost to my country?
• How long it takes to my country?
• How long it takes until you ship my order ? ( Handling Time )
• Can you ship to my country ?

See all articles in Shipping →

• I have to pay "Custom Charge" when I receive the pack??
• I live in the EU, is VAT included in the product price?
• How can I pay ?
• What is the currency in this store ? And how about the exchange rate?
• I can't agree to the amount of custom charge.
• Why my order was cancelled ??
• Why my payment was failed ?

• If I buy "Pre-Order Item" and "In Stock item" together, When my order will be shipped out ? (or Multiple pre-orders with different release dates)
• Can I add orders to my pre-order that has not been shipped yet?
• It seems this Pre-Order was Out-of-Stock. It will be opened again before the release date ??
• When Pre-Order charged on my Credt card or Paypal ?? Now or Release Date ?
• When Pre-Order item will be shipped? I want it on release day.

• Can I cancel my order ? or Can I change my order?
• Can I change the shipping address after I placed order ?
• I haven't received my Confirmation Email. ( or notice of shipped )
• About the status of your order
• This is a Gift to my Friends..
• Can I buy your items to sell them on my store ?? and any discount available for bulk purchase?
• I forgot to apply coupon,,please refund the difference of coupon amount ?

See all articles in Orders →

• Please Get ( or Reserve ) the Item for me? I looking for a rare item.
• Please send me notice when this popular item restocked ?
• When this item listed again ?
• I can't find this item on your store, Do you have any more stocks ??
• About Stock Status
• About the condition of Old models ( the product made in 1996-2015 )
• Do you sell the English version of Tamagotchi? I can't find a lot of models.

See all articles in Product & Stock →

• My order is not arrived yet ? What should I do ?
• Item is broken or having defects.
• CE Mark Trouble in the custom of EU countries (Especially Germany Custom :ZOLL)
• When I return the item by issues, Custom Fee I paid will be also refunded ??

• Where is JYWTMGC Located ?
• Can I place orders as Guest ?
• About Collabrattion with Instagramer, YouTuber etc
• Can you buy my Tamagotchi items ?
• Do you have any Actual Store in Japan?
• I'm European Customer, I had to pay Import Tax but it must be No tax by EPA between EU and Japan ??
• In which time zone does JYW work?

See all articles in Other Question →