Our system automatically sends an order confirmation and a shipping notification to the email address you provided. If you don’t see them, please try the following steps:
- Check your junk/spam folder. Automatic emails are sometimes filtered there.
- Check if your email provider is blocking our messages.
Some providers frequently block automated store emails.If you are using one of these services, please be aware that our emails may not reach you reliably.
The most common are:
- yahoo.com (and other country-specific Yahoo addresses)
- hotmail.com / outlook.com
- Local/domestic providers (e.g., web.de in Germany)
- Use an alternative email address if possible. For the most reliable delivery, we recommend using Gmail or another international email service.
- Check your order status in your account. Even if emails don’t arrive, you can log in to your account page to see your order history and tracking details.
Aug 27, 2025