Problems or Difficulties

• What should I do if my item is broken or has defects?

  If you receive an item that is damaged or defective, please first review our Return/Refund Policy for the required procedure. The policy explains how to report issues (including the need for photos or video with a visible timestamp and order number). After reviewing the policy, please contact us ...

• I haven't received my confirmation email or shipping notice. What should I do?

  Our system automatically sends an order confirmation and a shipping notification to the email address you provided. If you don’t see them, please try the following steps: Check your junk/spam folder. Automatic emails are sometimes filtered there. Check if your email provider is blocking our mess...