Return / Refund / Issue

  • CE Mark Trouble in the custom of EU countries (Especially Germany Custom :ZOLL)

    Germany Custom sometimes pick a pack randomly and open it to check the contents. And if you are very unlucky, they may not allow you to import "Tamagotchi/Digimon toy" by the reason of "This toy doesn't have CE mark". (This doesn't happen in all case. Usually these are imported safely to German...
  • Item is broken or having defects.

    If the item is broken or having defects, please ask to us via contact form with your Order No. And if possible please attache the pictures of defects. ( Please not via any Social messages ) We will offer the resolution. Return or Refund or ship the replacement. It depends on each situation, pl...
  • My order is not arrived yet ? What should I do ?

    In international shipping, sometimes the delay happens in transport by the reaosn the postal service is busy or custom procedure takes a little longer days than usual.  Please understand about that  in advance, If you have not received your package beyond the time period we have specified, we ...
  • When I return the item by issues, Custom Fee I paid will be also refunded ??

    When you return the item because the item has defects or any issues in working, We can't refund the custom charge. We only refund your money based only on item price and shipping cost. Because usually you can get the refund of custom charge from your country's custom. The Procedure for getting...