Return / Refund / Issue

  • Item is broken or having defects.

    If the item is broken or having defects, please ask to us via contact form with your Order No. And if possible please attache the pictures of defects. ( Please not via any Social messages ) We will offer the resolution. Return or Refund or ship the replacement. It depends on each situation, pl...
  • My order is not arrived yet ? What should I do ?

    In international shipping, sometimes the delay happens in transport by the reaosn the postal service is busy or custom procedure takes a little longer days than usual.  Please understand about that  in advance, If we have not received your package beyond the time period we have specified, we c...
  • Return Policy

    Japan You Want TMGC Store : Return Policy We can accept the return. You need to ask to us within 30 days since the pack arrived at your hands. The return is sorted to 3 kinds. 1.Buyer's responsibility - Return cost is paid by customer. Change mind, not reading the description, or mistake purch...
  • When I return the item by issues, Custom Fee I paid will be also refunded ??

    When you return the item because the item has defects or any issues in working, We can't refund the custom charge. We only refund your money based only on item price and shipping cost. Because usually you can get the refund of custom charge from your country's custom. The Procedure for getting...