Problems or Difficulties

• Item is broken or having defects.

  If the item is broken or having defects, please ask to us via contact form with your Order No. And if possible please attache the pictures of defects. ( Please not via any Social messages ) We will offer the resolution. Return or Refund or ship the replacement. It depends on each situation, pl...

• I haven't received my Confirmation Email. ( or notice of shipped )

  "Order confirmation" and "Shipped" emails are automatically sent from our system. Sometimes automatic emails are into junk inbox, please check there first, If you can't find them also in the junk box, it means your mail provider blocking our automatic emails. In this case it's difficult to sen...

• I forgot to apply coupon,,please refund the difference of coupon amount ?

  The system does not allow you to apply the coupon after purchase. And we can't apply coupon when you forgot to use. The reason is ,,, Our coupon usually has the restriction of "Only once per person" . We have to "refund" the coupon amount if we meet your request, in this case, the customer can...