Problems or Difficulties

• My order is not arrived yet ? What should I do ?

  In international shipping, sometimes the delay happens in transport by the reaosn the postal service is busy or custom procedure takes a little longer days than usual.  Please understand about that  in advance, If you have not received your package beyond the time period we have specified, we ...

• Item is broken or having defects.

  If the item is broken or having defects, please ask to us via contact form with your Order No. And if possible please attache the pictures of defects. ( Please not via any Social messages ) We will offer the resolution. Return or Refund or ship the replacement. It depends on each situation, pl...

• CE Mark Trouble in the custom of EU countries (Especially Germany Custom :ZOLL)

  Germany Custom sometimes pick a pack randomly and open it to check the contents. And if you are very unlucky, they may not allow you to import "Tamagotchi/Digimon toy" by the reason of "This toy doesn't have CE mark". (This doesn't happen in all case. Usually these are imported safely to German...

• I haven't received my Confirmation Email. ( or notice of shipped )

  "Order confirmation" and "Shipped" emails are automatically sent from our system. Sometimes automatic emails are into junk inbox, please check there first, If you can't find them also in the junk box, it means your mail provider blocking our automatic emails. In this case it's difficult to sen...

• I forgot to apply coupon,,please refund the difference of coupon amount ?

  The system does not allow you to apply the coupon after purchase. And we can't apply coupon when you forgot to use. The reason is ,,, Our coupon usually has the restriction of "Only once per person" . We have to "refund" the coupon amount if we meet your request, in this case, the customer can...