• Can I cancel my order ?

    Basically we can't accept any cancellation, but if you need to cancel order by unavoidable reason, please contact us. We will do as possible as we can. But please understand we can't do it if we have already shipped your order or we may ship before we read your message.
  • Can I change the shipping address after I placed order ?

    Unfortunately you can't change the address after you placed order from your side. Only from our side, it can be fixed. So please send a message with your Order No. and Correct shpping address. ( If you change the shipping address in your account page, it will be reflected from next purchase. It...
  • I forgot to apply coupon,,please refund the difference of coupon amount ?

    The system does not allow you to apply the coupon after purchase. And we can't apply coupon when you forgot to use. The reason is ,,, Our coupon usually has the restriction of "Only once per person" . We have to "refund" the coupon amount if we meet your request,  in this case, the custome...
  • I haven't received my Confirmation Email. ( or notice of shipped )

    "Order confirmation" and "Shipped" emails are automatically sent from our system. Sometimes automatic emails are into junk inbox, please check there first, If you can't find them also in the junk box, it means your mail provider blocking our automatic emails. In this case it's difficult to sen...
  • The coupon has been used and can no longer be used because the payment has failed.

    If a payment with a coupon is unsuccessful, the coupon code will be expired. The coupon will not be redeemable in this case. Our system also does not allow the code to be reissued or returned to unused. Please be sure to check your payment method carefully before making a payment.