Orders

  • Can I cancel my order ? or Can I change my order?

    Basically we do not accept any cancellations or change of your order. Please consider carefully before purchasing. If you wish to cancel your order for unavoidable reasons,Please contact us via the contact form. It is not possible to remove or add some items. In this case, please request cancell...
  • Can I change the shipping address after I placed order ?

    Unfortunately you can't change the address after you placed order from your side. Only from our side, it can be fixed. So please send a message with your Order No. and Correct shpping address. ( If you change the shipping address in your account page, it will be reflected from next purchase. It...
  • I haven't received my Confirmation Email. ( or notice of shipped )

    "Order confirmation" and "Shipped" emails are automatically sent from our system. Sometimes automatic emails are into junk inbox, please check there first, If you can't find them also in the junk box, it means your mail provider blocking our automatic emails. In this case it's difficult to sen...
  • About the status of your order

    About the status of your order You can see your current order status in your account page after log-in. My Account >Orders>Press the Order No. The status of your order is as follows: Processing Your order was placed without issue and is currently awaiting shipment. Completed This means ...
  • This is a Gift to my Friends..

    >>This is a Gift to my Friends. If you would like to be "gift-wrapped", we are sorry but we do not offer wrapping services. Also, if you are asking us to mark a commercial invoice as a gift, we are unable to do so. Please mark my package as Gift or write undervalue on shipping label. Th...
  • Can I buy your items to sell them on my store ?? and any discount available for bulk purchase?

    We may set a limit on the number of items that can be purchased for popular products. It will be stated in the product description. However, there are often customers who intentionally purchase more than the limit, for example by using a different account. In such cases, we will unilaterally can...
  • I forgot to apply coupon,,please refund the difference of coupon amount ?

    The system does not allow you to apply the coupon after purchase. And we can't apply coupon when you forgot to use. The reason is ,,, Our coupon usually has the restriction of "Only once per person" . We have to "refund" the coupon amount if we meet your request,  in this case, the custome...
  • What is "Tag of Quantity Restiction",,I can't add the items in card anymore..

    Usually the product of "Memo pad", "Note book" etc (Heavy items when you buy many stocks) has the tag of "Quantity Restriction", You can buy them within 10 stocks totally at one purchase, If you want more, please make purchase twice separately, Thank you for your understanding, Best regards.