Orders

  • About Collabrattion with Instagramer, YouTuber etc

    It's a great honor to be offered by a very popular person. We would love to collaborate, but unfortunately, there is one important problem that cannot be solved and we have unfortunately declined all offers so far. That is, if you advertise some of our products, for example, many people may com...
  • About the card game booster box, Can I buy different kind of Booster Box at one purchase ??

    About the card game booster box Our store is set up so that you cannot order different types of booster boxes at the same time. Our shipping rates are set to "Only Highest Cost Apply", which means you get the benefit of buying a lot of items at one time. However, with this setting, it is diffi...
  • About the status of your order

    About the status of your order After you place an order, the status of your order is as follows: Processing Your order was placed without issue and is currently awaiting shipment. Completed It is in the state where the shipping operation is completed. This status means that our store has f...
  • Can I buy your items to sell them on my store ??

    For some new items, bulk purchases for resell purposes may be cancelled. It will be done by our one-side decision. We want as many customers as possible to use our store, especially the popular Bandai products and card games, and we are a retail store and operate to sell directly to users. ...
  • Can I cancel my order ?

    As a general rule, we do not accept any cancellations or changes to orders. Please consider carefully before placing your order. However, if you wish to cancel your order for unavoidable reasons, please be sure to contact us via the contact form. If we are able to cancel, we will do so. Howe...
  • Can I change the shipping address after I placed order ?

    Unfortunately you can't change the address after you placed order from your side. Only from our side, it can be fixed. So please send a message with your Order No. and Correct shpping address. ( If you change the shipping address in your account page, it will be reflected from next purchase. It...
  • I forgot to apply coupon,,please refund the difference of coupon amount ?

    The system does not allow you to apply the coupon after purchase. And we can't apply coupon when you forgot to use. The reason is ,,, Our coupon usually has the restriction of "Only once per person" . We have to "refund" the coupon amount if we meet your request,  in this case, the custome...
  • I haven't received my Confirmation Email. ( or notice of shipped )

    "Order confirmation" and "Shipped" emails are automatically sent from our system. Sometimes automatic emails are into junk inbox, please check there first, If you can't find them also in the junk box, it means your mail provider blocking our automatic emails. In this case it's difficult to sen...
  • The coupon has been used and can no longer be used because the payment has failed.

    If a payment with a coupon is unsuccessful, the coupon code will be expired. The coupon will not be redeemable in this case. Our system also does not allow the code to be reissued or returned to unused. Please be sure to check your payment method carefully before making a payment.