Can I cancel my order ? or Can I change my order?
Basically we do not accept any cancellations or change of your order.
Please consider carefully before purchasing.
If you wish to cancel your order for unavoidable reasons,Please contact us via the contact form.
It is not possible to remove or add some items. In this case, please request cancell...
Can I add orders to my pre-order that has not been shipped yet?
Yes, you can add items on your Pre-Order that has not been shipped yet. Please purchase the items you want in a new order. When you do so,you need to write the comment and Original Order No. such as "Add this order to my Pre-Order #-----" on "Order Notes" of shopping cart. We will refund the exce...
Can I change the shipping address after I placed order ?
Unfortunately you can't change the address after you placed order from your side.
Only from our side, it can be fixed. So please send a message with your Order No. and Correct shpping address.
( If you change the shipping address in your account page, it will be reflected from next purchase. It...
My order has not shipped yet, please add the item to it???
If your order has not been shipped yet, it might be possible. Please contact us and please make purchase for additional item and write the comment about combine shipping on "Order notes" .If there is any excess shipping cost, it will be refunded when we ship them out. But it may be shipped before...
Cancellation by our fraudulent order detection system
If our system determines that an order may be fraudulent, the order may be cancelled.This means that even if you are not placing a fraudulent order, we may cancel your order if your order meets our criteria.
Below are some examples of cases where there is a risk of cancellation for your referenc...