Cancel or Change Your Order

• Can I cancel my order ?

  Orders cannot generally be canceled once placed. If you contact us before your order has shipped, we may be able to cancel it, but once shipping has been arranged, cancellations and refunds are not possible. Pre-orders combined with in-stock items: Cannot be canceled. Pre-orders only: Generally ...

• Can I add items to my pre-order that has not shipped yet?

  Yes, it is possible to add items to an existing pre-order, but you must follow these steps: Place a new order with the additional items. On the shopping cart page (not the checkout page), write in the Order Notes section: “Please combine this with pre-order # [your order number].” Without this n...

• Can I change the shipping address after I placed order ?

  You cannot change the shipping address yourself once an order has been placed. If you need to correct your address, please contact us with your order number and the correct address, and we will update it from our side if possible. Please note: Updating your address in your account will only appl...

• Can I add an item to my order if it has not shipped yet?

  We kindly ask that you place all items in a single order whenever possible. This helps avoid delays and mistakes.If your order has not shipped yet, combining may be possible under the following conditions: Place a new order for the additional item(s). In your shopping cart page (not the checkout...