About Combined Purchase?
When you buy multiple items, you need to pay only the most expensive shipping cost.
***You need to pay at once. If you make payment separately, we can’t combine them.
when you buy these 3 items.
item 1 : price $5.00 + ship cost $14.00
item 2: price $5.00 + ship cost $8.00
Attention for DHL Shipping
Japanese DHL doesn't work on Saturday and Sunday ( and National Holiday in Japan). The last pick-up of week is a.m Friday.
If you place your order on between p.m.Thursday and Sunday, it may be shipped on Monday, Please understand.
( And if Monday is Japanese national Holiday, it will be...
Can you ship to my country ?
Our store is basically available to ship worldwide.
However, if there is no shipping method, or if the price is significantly higher, we may exclude them from the countries where they can be shipped.
The following countries are currently not allowed to ship
Russia: Japan Post is not available ...
How long it takes to my country?
"DHL Express w/Tracking ” by DHL. (Signature Required)
it takes 3-5 days from the pack dispatched from us. and if busy or holiday season it may take longer.
****Japanese DHL is not working on Saturday and Sunday. If you place the order on Thursday or Friday, it may be shipped on Monday, Please u...
How long it takes until you ship my order ? ( Handling Time )
DHL Shipment / Japan Post EMS
We usually ship orders within 2-3 business days (in Japan time ) Sometimes it may take 3-5 days by our various reasons, Day off ,Busy or Holiday etc. Please understand.
**Japanese DHL is not working on Saturday and Sunday. If you place the order on between p.m. Thu...
How much the ship cost to my country?
Shipping Cost will vary depending on each product.
After Log-in, Please add the item to cart and proceed to Checkout,
you can see the ship cost there.
Important Notice for UK Customers: Regarding the revision of the UK VAT law after Brexit
Important Notice for UK Customers : Regarding the revision of the UK VAT law after Brexit
As of January 1, 2021, retailers will have to collect VAT from customers and pay it to the UK government for orders under £135.
In order to do this, we need to register as a UK VAT vendor, but we are sorry...
Is it possible to ship to Japanese Address ??
Because JYW site is made only for international purchase, JYW site doesn't have the legal contents for Japanese domestic purchase.
We can't accept the order of Japanese customers. Only when you make purchase by foreign billing address, we can accept order.
You need to make purchase by foreign b...
Is Standard Shipping (Japan Post ePacket ) not available? I can only see DHL (and EMS).
Standard Shipping (Japan Post ePacket ) used to be available at our store in the past,
but unfortunately, it will no longer be available from 2021.
The reasons are as follows:
1. Japan Post has stopped its pickup service (the most important reason)
Japan Post has stopped the pickup service for...
My order has not shipped yet, please add the item to it???
Although you need to make payment at once to apply the combined shipping cost, but we will usually accept this offer if possible.
But if we do it, We will refund only the amount actually exceeding the real cost. ( Not the whole of either shipping cost )
It’s not the same as our standard rule of ...
Please let me know by email or phone on the day my package arrives.
We are very sorry, but we are unable to inform you individually about the expected arrival date of your package.
We will provide you with a tracking number so you can track your package yourself.
You can check the tracking number in the email you received when your package was shipped or by vis...
Please mark my package as Gift or write undervalue on shipping label.
We can’t write undervalue or mark as gift on the shipping label in any case,
Please check your country’s custom duty before buying our items.
Because "Undervalue" is formally defined as “tax evasion” under Japanese tax law.
We are officially registered as a business under Japanese tax law and...
Tracking Doesn’t Show Anything ( or doesn’t proceed )
1.Sometimes tracking doesn’t show any result or pending in such as below status.
[ Japan Post ]
This status means the tracking No. has not reflected yet. Please wait for 24 hours (or at maximum 48 hours).
There are usually time-lag between the time we inform the tracking No. to you and the ti...
What shipping methods available??
After you add items to your cart and register your address, you will see the available shipping methods and shipping costs.
DHL Express w/Tracking (Signature Required)
It takes 3-5 days. Usually the fastest method.
*In the United States (and some other countries), P.O.BOX and APO addresses are n...
Where can I tracking?
You can track the pack in your account page. Visit your account.
MY ORDERS > VIEW your order. > Click the button of “Track”
*This tracking system is provided by “aftership“.
Sometimes it is not reflected in real time. If you want to know more details, please visit delivery company's web...
Why "Super Express Shipping (DHL)" is lower than "Express Shipping (EMS)" ??
In our store, DHL shipping ( Super Express ) is usually "Faster and Lower price".
Express shipping (EMS) is more expensive than super express (DHL).
You may think the faster method is the most expensive but this is because in our contracted shipping costs, DHL is actually cheaper than EMS.