Shipping

  • What shipping methods available??

    After you add items to your cart and register your address, you will see the available shipping methods and shipping costs. DHL Express w/Tracking (Signature Required) It takes 3-5 days. Usually the fastest method. *In the United States (and some other countries), P.O.BOX and APO addresses are n...
  • Attention for DHL Shipping

    Dispatch Japanese DHL doesn't work on Saturday and Sunday ( and National Holiday in Japan). The last pick-up of week is a.m Friday. If you place your order on between p.m.Thursday and Sunday, it may be shipped on Monday, Please understand. ( And if Monday is Japanese national Holiday, it will be...
  • Please mark my package as Gift or write undervalue on shipping label.

    We can’t write undervalue or mark as gift on the shipping label in any case, Please check your country’s custom duty before buying our items. Because "Undervalue" is formally defined as “tax evasion” under Japanese tax law. We are officially registered as a business under Japanese tax law and...
  • How much the ship cost to my country?

    Shipping Cost will vary depending on each product. After Log-in, Please add the item to cart and proceed to Checkout, you can see the ship cost there.
  • How long it takes to my country?

    "DHL Express w/Tracking ” by DHL. (Signature Required) it takes 3-5 days from the pack dispatched from us. and if busy or holiday season it may take longer. ****Japanese DHL is not working on Saturday and Sunday. If you place the order on Thursday or Friday, it may be shipped on Monday, Please u...
  • How long it takes until you ship my order ? ( Handling Time )

    DHL Shipment / Japan Post EMS We usually ship orders within 2-3 business days (in Japan time ) Sometimes it may take 3-5 days by our various reasons, Day off ,Busy or Holiday etc. Please understand. **Japanese DHL is not working on Saturday and Sunday. If you place the order on between p.m. Thu...
  • Can you ship to my country ?

    Our store is basically available to ship worldwide. However, if there is no shipping method, or if the price is significantly higher, we may exclude them from the countries where they can be shipped. The following countries are currently not allowed to ship Russia: Japan Post is not available ...
  • How is the shipping cost determined when I buy multiple items?

    When you buy multiple items at once, you need to pay only the most expensive shipping cost. *****You need to pay at once. **If you make payment separately, this rule is not applied. For example, when you buy these 3 items. item 1 : price $5.00 + ship cost $14.00 item 2: price $5.00 + ship cos...
  • Important Notice for UK Customers: Regarding the revision of the UK VAT law after Brexit

    Important Notice for UK Customers : Regarding the revision of the UK VAT law after Brexit As of January 1, 2021, retailers will have to collect VAT from customers and pay it to the UK government for orders under £135. In order to do this, we need to register as a UK VAT vendor, but we are sorry...
  • Is it possible to ship to Japanese Address ??

    Our website is made for international purchases, so it does not have the legal elements required for sales to the Japanese market. Therefore,even if you are a citizen of a country other than Japan and your payment address is in a foreign country, we cannot send to your Japanese address. Thank you...
  • Is Standard Shipping (Japan Post ePacket ) not available? I can only see DHL (and EMS).

    Standard Shipping (Japan Post ePacket ) used to be available at our store in the past, but unfortunately, it will no longer be available from 2021. The reasons are as follows: 1. Japan Post has stopped its pickup service (the most important reason) Japan Post has stopped the pickup service for...
  • My order has not shipped yet, please add the item to it???

    If your order has not been shipped yet, it might be possible. Please contact us first. And please make purchase for additional item and write the comment about combine shipping on "Order notes" .If there is any excess shipping cost, it will be refunded when we ship them out. [Refund Amount] Bas...
  • Where can I tracking?

    You can track the pack in your account page. Visit your account. MY ORDERS > VIEW your order. > Click the button of “Track” *This tracking system is provided by “aftership“. Sometimes it is not reflected in real time. If you want to know more details, please visit delivery company's web...