• I have to pay "Custom Charge" when I receive the pack??

    Our Custom Duty Policy is here :  Custom Duty Policy In our store “Custom Charge is completely buyer’s responsibility”. You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel. We have no contr...
  • I live in the EU, is VAT included in the product price?

    We are not a VAT registered seller in the EU, so VAT is not included in the product price. Therefore, you will have to pay them when you receive your package. The tax rates are set by the EU, so please check by yourself in advance. Also, since our delivery is made by DHL, there may be a fee for...
  • How can I pay ?

    We can accept Paypal Payment and Credit Card payment ( Visa, MasterCard, American Express, JCB, Discover and Diners Club ). We can't accept Cash on Delivery. And you can use express checkouot of Apple pay and Google Pay.
  • What is the currency in this store ? And how about the exchange rate?

    It’s all in USD.  (Not AUD, CAD, and SGD.) And we can’t tell the exchange rate to your currency, please check the rate and calculate by yourself,thank you for your cooperation.
  • I can't agree to the amount of custom charge.

    If you disagree with the amount of custom charge by your country's custom. First of all, please ask your country's custom to explain the basis for the amount of custom charge. We will not assist you in any way in calculating the amount of tax due in your country. After you ask to custom, If y...
  • Why my order was cancelled ??

    Basically we will not cancel your order from our side. However, in the following cases, we may cancel your order, please understand. Also, in case of cancellation, we are always sending e-mails explaining the reasons, please check your registered e-mail address. Out of stock: Although we ar...
  • Why my payment was failed ?

    We can't know the reason of your failed payment. But it seems usually it happened by the reason of "over the expiry date" of your credit card. Or over the amount limit. Please ask to your credit card company.