Other Question

  • Where is JYWTMGC Located ?

    We are based in the city "Sapporo", Hokkaido, Japan. And ship our items to all the world. We have already shipped to so many countries. Please refer below article about the countries we can ship to : Can you ship to my country ? And we don't have the actual store, Only online store now you...
  • Can I place orders as Guest ?

    Our store requires that you register as a member to make a purchase. We ship internationally, so customers from many countries order from us. As a result, we experience problems with customers not receiving the automatic emails we send more often than our domestic service. (Especially when you...
  • About Collabrattion with Instagramer, YouTuber etc

    It's a great honor to be offered by a very popular person. We would love to collaborate, but unfortunately, there is one important problem that cannot be solved and we have unfortunately declined all offers so far. That is, if you advertise some of our products, for example, many people may com...
  • Can you buy my Tamagotchi items ?

    Unfortunately now we don't have the service of Buying items from customers, In the past we did it but totally it was not good because the shipping cost from customer's country to Japan is usually expensive, Please understand.
  • Do you have any Actual Store in Japan?

    Unfortunately we don't have actual store, only selling on this online store.
  • I'm European Customer, I had to pay Import Tax but it must be No tax by EPA between EU and Japan ??

    About the EU-Japan Economic Partnership Agreement (EPA)>>> We are often asked the question: “The imports and exports of EU countries and Japan should have been tax-free due to EPA, but they were taxed, Please pay tax instead of me”. But There are requirements for this EPA application....
  • In which time zone does JYW work?

    Since our shop is in Japan, we are working in Japan time. However, since American customers is the most in our store, we set posting of social media or the end time of sale etc.. to American time zone as possible as we can. Normally, our new arrival information will be posted at midnight in Jap...
  • I cannot login to my account.

    There is a "LOST YOUR PASSWORD?" section at the bottom of the login page, please reset your password by yourself. If you do not receive an email to reset your password, it is likely that your email address is not able to receive automated emails from us. If this is the case, there is nothing we ...