Attention for DHL Shipping

Dispatch

Japanese DHL doesn't work on Saturday and Sunday ( and National Holiday in Japan). The last pick-up of week is a.m Friday.

If you place your order on between p.m.Thursday and Sunday, it may be shipped on Monday, Please understand.

( And if Monday is Japanese national Holiday, it will be shifted to Tuesday :  In Japan, there are many Monday holidays. Please understand. )

Remote Area

If your area is not suitable for DHL shipment in our contract, We may change the shipping method to EMS Shipping. Please understand.

This happens especially in Australia and New Zealand, these countries have some "Remote Area" categorized in DHL shipment in our contract. We can't ship there, Please understand.

Over the Size Limit

If your pack is over the size limit DHL setting for our store, We will change the shipping method to EMS shipping.Please understand.  We will notice it to you via email when we ship out.

Not Available

In some kinds of product of followings, we may change the shippping method from DHL to EMS ship by our decision. Because DHL need special procedure for these products. 

>>The products of Not shipped by DHL :  Products including Lithium Ion Battery, Cosmetics, Liquid Product

Wrong Address

If you register wrong address, DHL may call you and deliver the pack to correct address, but in this case, the additional cost will be placed on our store later, we will send invoice to you about this additional cost. The cost is usually around $15 and you need to pay it. Until you pay, we can't ship your next order. Please understand.

Tracking/On Demand Delivery

You can track the pack on DHL website, https://www.logistics.dhl/jp-en/home/tracking.html

DHL request your signature when you receive the pack but you can use "On Demand Delivery". 

please refer it on DHL page in your country.

DHL USA : On Demand Delivery

http://www.dhl-usa.com/en/express/tracking/on_demand_delivery.html