Japanese DHL doesn't work on Saturday and Sunday ( and National Holiday in Japan). The last pick-up of week is a.m Friday.
If you place your order on between p.m.Thursday and Sunday, it may be shipped on Monday, Please understand.
( And if Monday is Japanese national Holiday, it will be shifted to Tuesday : In Japan, there are many Monday holidays. Please understand. )
If your area is not suitable for DHL shipment in our contract, We may change the shipping method to EMS Shipping. Please understand.
This happens especially in Australia and New Zealand, these countries have some "Remote Area" categorized in DHL shipment in our contract. We can't ship there, Please understand.
Over the Size Limit
If your pack is over the size limit DHL setting for our store, We will change the shipping method to EMS shipping.Please understand. We will notice it to you via email when we ship out.
In some kinds of product of followings, we may change the shippping method from DHL to EMS ship by our decision. Because DHL need special procedure for these products.
>>The products of Not shipped by DHL : Products including Lithium Ion Battery, Cosmetics, Liquid Product
If you register wrong address ,DHL may call you and deliver the pack to correct address, but in this case, the additional cost will be placed on our store later, we will send invoice to you about this additional cost. The cost is usually around $15 and you need to pay it. Until you pay, we can't ship your next order. Please understand.
If you refuse to receive the DHL pack because of import tax or something your reason, the pack may not be returned to us and just disposed by DHL.
In this case your money will not be refunded al all. Please understand in advance you can't refuse to receive DHL shipping by any reason. You can't get any refund.
Tracking/On Demand Delivery
You can track the pack on DHL website, https://www.logistics.dhl/jp-en/home/tracking.html
DHL request your signature when you receive the pack but you can use "On Demand Delivery".
please refer it on DHL page in your country.
DHL USA : On Demand Delivery
To Italian Customer
DHL shipping to Italy requests to write your tax code (codice fiscale) on shipping label,
Please includes your tax code in "Shipping Address"
In the case you don't write tax code in your address, we will hold your order and ask it to you.
if you don't reply to our email, we will change the shipping method to EMS shipping.