CE Mark Trouble in the custom of EU countries (Especially Germany Custom :ZOLL)

Germany Custom sometimes pick a pack randomly and open it to check the contents.

And if you are very unlucky, they may not allow you to import "Tamagotchi/Digimon toy" by the reason of "This toy doesn't have CE mark".

(This doesn't happen in all case. Usually these are imported safely to Germany.)

If your pack refused by them unfortunately, we will refund all when we receive the pack.

And please undersatnd this is not avoidable by our effort and it's not our mistake.

What is CE Mark ?

CE Marking on a product is a manufacturer's declaration that the product complies with the essential requirements of the relevant European health, safety and environmental protection legislation, in practice by many of the so-called Product Directives.

Does Tamagotchi or Digimon have CE mark ??

No, Tamagotch or Digimon in our store is "Japanese Toy" so it has only ST mark ( it's japanese safety standard mark) . And unfortunately Tamagotchi is categorized in "Child toy" so Germany custom can refuse it by thier proper reason. We write the items as "Collectible" in shipping label to avoid to be refused but when they open the pack, they may refuse it.

Why only Germany Custom refuse Tamagotchi by this reason ??

We don't know the reason but strictly speaking Germany Custom is correct from the legal viewpoint about EU law. So we can't file a claim about this case.

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