Japan You Want TMGC Store : Return Policy
We can accept the return. The return is sorted to 3 kinds.
1.Buyer's responsibility - Return cost is paid by customer.
You need to ask to us within 14 days since the pack arrived at your hands.
Change mind, not reading the description, or mistake purchase etc...the reason of return is not on us.In this case you need to pay return cost.
After receive the pack, we will refund money excepting initial shipping cost.
***Attention : About the return of "Brand-New" item***
Basically we can't accept the return of Brand-New item excepting "Initial Failure"and"Broken Item"
2.Our responsibility - Return cost is paid by us.
You need to ask to us within 30 days since the pack arrived at your hands.
Defects or trouble found, not described in the pages, initial failure of brand-new items etc..the reason of return is on us. In this case we refund and pay return cost after receive the returned pack and confirm the condition is the same as your claim. Please keep the receipt of return shipment. And to return or refund, you need to show the pictures or video to show the defect to us, please understand and cooperate with us.
**We will only cover the cost of standard shipping (not Express shipping) for return shipments. The limit is 20USD in any case. Thank you for your understanding.
3. The return by Postal Service. The reason of : "Unclaimed" , "Refused" ,"Insufficient Address(including Unknown/Moved) "
1). When we receive the returned pack without any contact from you, we will refund and close your order by following procedure.
We sometimes receive the pack returned to us by the reason of "Unclaimed (after Retention)" , "Refused" ,"Insufficient Address(including Unknown/Moved) ".
In this case, we will refund only "80% of the price".
Initial shipping cost is not refunded and we deduct the 20% of the price as our handling fee.
For example, Price $50 + Shipping $10 >>Returned to us by Unclaimed >> We refund only $40. ( 80% of item price )
Because in this case we can't get the refund of the initial shipping cost from the shipment company.
And the return shipping takes usually long days, we will lost the chance of selling that item timely and the value of the product may be decreased in this term.
Also we spent our working time for no profit procedure. So we need the handling fee, Please understand.
***Important : DHL Shipment - If you refuse to receive or Not delivered by Customer's reason
If you don't receive DHL Shipment by any reason, sometimes the pack is not returned to us and just disposed by DHL, in this case we can't refund any money to you. Or in the case DHL returns the pack to us , we will refund 80% of the item price as the same as above. But we are afraid we will refuse your future use in both case. Please understand in advance.
***Important : In the case You didn't get any Notice from the Postal service.
Rarely your country's postman seems to forget to leave the notice, and in this case usually tracking shows "Unclaimed or Notice Left(Retention)..etc", even if you didn't get the notice.
Please check the tracking status often by yourself, because when your pack is returned to us by "Unclaimed or Notice Left(Retention)", we can't accept the reason you didn't receive any notice from postal service.Because We have to rely on official tracking results for fair judgment. Please understand in advance.
Only when we made mistake in shipping label or something other, we will refund or pay re-ship cost.
It means even if you don't get any notice from the postal service and the pack returned to us, we will refund only the 80% of item price.
2). You noticed "the pack was returned" and contact us before the pack arrived at our hands.
You can choose the refund or re-shipment. The refund procedure is the same as above, please refer 1).
When you ask us to re-ship, we will accept it. You need to pay re-shipping cost. The re-shipping cost is "Initial shipping cost + Handling Fee $5". We will send the paypal invoice of it.
(Updated on 14 MAR 2019 )